CIS-CSM EXAM BOOTCAMP & CIS-CSM LATEST DUMPS & CIS-CSM STUDY MATERIALS

CIS-CSM Exam Bootcamp & CIS-CSM Latest Dumps & CIS-CSM Study Materials

CIS-CSM Exam Bootcamp & CIS-CSM Latest Dumps & CIS-CSM Study Materials

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ServiceNow CIS-CSM Exam is a comprehensive exam that requires extensive preparation and study. CIS-CSM exam consists of 60 multiple-choice questions, and candidates have 90 minutes to complete it. The passing score for the exam is 70%, and candidates can retake the exam if they fail to pass it on the first attempt.

ServiceNow CIS-CSM exam covers a wide range of topics, including ServiceNow CSM Fundamentals, CSM Architecture, CSM setup and configuration, Service Level Agreements (SLAs), Service Catalog, Service Portal, and many more. CIS-CSM Exam consists of 60 multiple-choice questions and has a duration of 90 minutes. The passing score for the exam is 70%.

The CIS-CSM exam covers a wide range of topics, including understanding CSM architecture, configuring CSM application, managing CSM workflows, and configuring CSM integrations. It also covers topics such as managing CSM reports and dashboards, managing customer communication and collaboration, and managing customer satisfaction.

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q202-Q207):

NEW QUESTION # 202
Which step in Advanced Work Assignment (AWA) would ensure the work was allocated to the appropriate agent?

  • A. Set the Agent Experience
  • B. Define Work Item Queues
  • C. Configure Service Channels
  • D. Define Assignment Rules

Answer: D


NEW QUESTION # 203
Match the business rule to its function in the Self-Service Portal.
Hot Area:

Answer:

Explanation:

Explanation


NEW QUESTION # 204
Which of the following roles have permission to create a relationship between a contact and an account? (Choose two.)

  • A. sn_customerservice_manager
  • B. admin
  • C. sn_customerservice.customer_admm
  • D. sn_customerservice.partner_admin
  • E. sn_customerservice_agent

Answer: A,B


NEW QUESTION # 205
Service-aware Install Base consists of which entities? (Choose three.)

  • A. Installed Products
  • B. Sold Products
  • C. Configuration Items
  • D. Install Base Items
  • E. Assets

Answer: A,B,D


NEW QUESTION # 206
Major Issue Management uses which one of the following capabilities?

  • A. Governance Risk and Control
  • B. Targeted Communications
  • C. Asset management
  • D. Record producers

Answer: B

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/concept/major-issue-management.html


NEW QUESTION # 207
......

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